Returns & Refunds

OUR RETURN POLICY

Returns with a smile are super easy! You can return any Nanpan Code purchase any time with no hassle.

Nanpan Code Returns

We offer Free Return in 30 days from the date of delivery for all orders !!! Only if the return items are eligible for sale which are unworn, unwashed, unused and in their original conditions.

Return In-Store

Not available now due to COVID-19

Return By Mail

You can return online purchases by mail by contacting our Customer Care team through our Contact Us Page. Or you can email us including your order number and the items you wish to return and we will promptly provide you a return label.

How We Process Your Refund

We refund the cost of the returned merchandise, as soon as we receive and process the return shipment. We will send you an email to confirm that the return has been completed on our end. Refunds are in the form of original payment, so please note that your credit card company may take up to 10 additional business days to post the refund to your account. If the original form of payment was a gift card, a replacement gift card will be e-mailed to you. Customizable fabric and custom upholstered headboards purchased online cannot be returned.

Please note: We reserve the right to research the original purchase, and to limit or decline refunds. Lost or damaged merchandise return cards or gift cards are not replaceable. Gift cards and store credit / merchandise return cards are not redeemable for cash, unless required by state law.

Contact Us

Address: 7102 W Sam Houston Pkwy N, Houston, TX 77040
Phone: +1-281-282-5196
Email: support@nanpancode.com